Services typically include:

• Capability operating model architecture (Level 1–3 process taxonomy)
• Level 4–5 operational procedures and work instructions
• Process ownership, roles and decision accountabilities
• Regulatory and compliance traceability
• Performance measures, monitoring and reporting requirements
• Systems, data, and operational process integration
• Internal service level agreements (SLA)
• Organisational capability development through leadership and frontline workshops
• Continuous improvement and operational optimisation